Findings From the First Multi-State Survey of EBT Recipients
Prepared by Barbara Leyser for the National Consumer Law Center with funding
from James N. Jarvie Commonwealth Service and Butler Family Fund
February 2001
With the generous assistance of local advocates and community based agencies
from around the country, the National Consumer Law Center conducted the first
ever multi-state survey of low-income government benefit recipients whose benefits
are delivered via electronic benefit transfer (EBT) systems. The surveys were
conducted from late summer of 2000 through January 2001. In all, completed surveys
were obtained for 352 individuals. These are the findings from those surveys.
DEMOGRAPHIC INFORMATION
Participants by State of Residence
Colorado 27
Illinois 9
Missouri 4
New York 129
Ohio 61
Pennsylvania 3
Tennessee 34
Washington 85
Participants by Area of Residence
live in:
a city 267 (76%)
the suburbs 14 (04%)
a rural area 53 (15%)
No Response 18
Participants by Age
Under 60 years old 227 (64%)
60 years old or older 105 (30%)
No Response 20
Participants by Highest Grade of School Completed
8th grade or less 90 (26%)
9th grade to 11th grade 73 (21%)
12th grade or more 152 (43%)
No Response 37
Participants by Identified Special Needs
4 use a wheelchair
47 have difficulty getting around due to physical disability
1 blind
19 have other visual problems (using EBT machines)
20 have a learning disability
26 have an emotional or mental disorder
64 non English speaking
68 have difficulty understanding written English
11 homeless
5 homebound (cannot leave home)
2 live in a group home
23 other
Participants by Primary Language
English 240 (68%)
Spanish 59 (17%)
Chinese 27 (08%)
Other 7 (02%)
No Response 19
Stopped Receiving Benefits because of Switch to EBT?
Yes 4
No 335
No Response 13
Length of Time Using EBT
Less than a year 102
At least a year but less than 2 years 111
Two years or more 45
No Response 94
IN-PERSON TRAINING
Was in-person training on how to use the EBT card received?
62 (18%) Yes
190 No
100 No Response
If no, what reason was given for not attending in-person training?
74 (39%) did not know could go to training
4 training locations were not convenient
3 training times offered were not good
1 heard training was not useful
53 (28%) did not feel needed training
24 other
If attended in-person training, did respondent understand how to use the
EBT card to get benefits?
53 Yes
3 No
6 No Response
After attending the training, did the respondent understand what to do if
had any problems with the card?
47 Yes
7 No
8 No Response
Were special accommodations needed for the training?
6 Yes
46 No
10 No Response
If yes,
a. what accommodations were needed? (check all that apply)
0 wheelchair accessibility
1 translation services
1 child care services
0 closed captioning video
2 transportation to training site
1 other
b. were they provided?
1 Yes
3 No
2 No Response
USING THE EBT CARD
Have any benefits been missing from the EBT account that respondent thought
should have been there?
All Respondents:
33 (9%) Yes
299 No
20 No Response
By Age:
Under 60
28 (12%) Yes
189 No
10 No Response
Over 60
3 (03%) Yes
92 No
10 No Response
By Education:
8th or less 4 (04%) Yes 81 No 5 No Response
9th - 11th 9 (12%) Yes 60 No 4 No Response
12th or more 14 (09%) Yes 132 No 6 No Response
If yes,
a. How does respondent think the benefits were taken or lost? (check all that
apply)
4 lost or stolen card
5 wrong amount deposited into account
8 store clerk error or fraud
5 store machine error
4 ATM error
2 taken by someone I asked to shop for me
2 taken by another household member
8 do not know how it happened
4 other
b. About how much was missing?
$ 83.85 in food stamps
$ 53.91 in cash benefits
c. Did respondent report the problem?
All respondents:
17 (52%) Yes
15 No
1 No Response
By Education:
8th or less _____2 Yes 1 No
9th - 11th ______2 Yes 7 No
12th or more ___8 Yes 5 No
If yes, what happened?
9 all benefits were replaced
0 only food stamp benefits were replaced
4 no benefits were replaced
0 only cash benefits were replaced
4 other
Has respondent ever given someone else their EBT card to shop for them or
withdraw cash?
All Respondents:
72 (20%) Yes
236 No
44 No Response
By Identified Special Need:
Physically disabled
16 (31%) Yes 29 No 6 No Response
Visually impaired
5 (25%) Yes 14 No 1 No Response
Learning disabled
4 (21%) Yes 15 No 0 No Response
Mentally/Emotionally impaired
5 (19%) Yes 17 No 4 No Response
Homebound
3 (50%) Yes 3 No 0 No Response
By Age:
under 60
40 (18%) Yes 161 No 26 No Response
60 and over
30 (29%) Yes 61 No 14 No Response
If yes,
a. Has that person had difficulty using the card because he/she was not the
respondent?
3 Yes
59 No
8 Do not know
2 No Response
b. Would respondent feel safer if could limit the amount or type of benefit
the other person could get with their EBT card?
26 (36%) Yes
35 No
11 No Response
QUESTIONS SPECIFIC TO FOOD STAMPS
Has respondent had any problems buying food with the EBT card?
All Respondents:
125 (37%) Yes
193 (58%) No
18 No Response
By Age:
Under 60
100 (47%) Yes
105 No
10 No Response
Over 60
18 (18%) Yes
75 No
8 No Response
By Area:
City
89 (34%) Yes
155 No
15 No Response
Suburb
8 (53%) Yes
5 No
0 No Response
Rural
16 (35%) Yes
27 No
3 No Response
By Education:
8th or less 19 (22%) Yes 64 No 5 No Response
9th - 1th 30 (43%) Yes 36 No 3 No Response
12th or more 64 (45%) Yes 74 No 6 No Response
By Primary Language:
English 100 (44%) Yes 114 No 12 No Response
Spanish 10 (17%) Yes 45 No 4 No Response
Chinese 3 (01%) Yes 23 No 1 No Response
Other 2 (03%) Yes 4 No 1 No Response
By Special Needs:
Physically Disabled 19 (39%) Yes 28 No 2 No Response
Visually Impaired 10 (53%) Yes 7 No 2 No Response
Learning Disabled 12 (63%) Yes 7 No 0 No Response
Emotional/Mental 15 (63%) Yes 8 No 1 No Response
Homeless 5 (50%) Yes 5 No 0 No Response
Homebound 3 (60%) Yes 2 No 0 No Response
If yes, what problems were identified? (Note: Respondents could give
multiple answers, percentages reflect percent of total problems identified not
percent of respondents indicating they had encountered problems.)
33 (14%) store did not have a POS machine
56 (23%) store's machine was out of order
12 (05%) card locked up because wrong PIN entered
18 (07%) forgot PIN
10 (04%) could not figure out how to use the card
29 (12%) card would not work
24 (10%) card was lost or damaged
2 could not use system because of a disability
20 (08%) unable to shop at the stores I like
14 (06%) unable to shop at farmers markets
8 (03%) unable to use card in other state(s) where I shop
15 other
If respondent indicated having had a problem with buying food with their
card and that their EBT card was rejected at a store or the store's system was
out of order, what consequences did respondents report encountering? (Note:
These are tallies from those who reported encountering a problem. Thus, the
first entry shows that of the 125 respondents who indicated they had encountered
one or more problems, 20, or 16%, reported having had to have used cash on at
least one occasion because of a problem with the food stamp portion of the EBT
system.)
All Respondents:
20 (16%) used cash 58 (46%) did not buy food that day 15 (12%) signed paper
voucher
43 (34%) went to another store 1 store allowed me to buy "on credit"
8 other
By Primary Language: English
12 used cash
51 did not buy food that day
11 signed paper voucher
33 went to another store
1 store allowed me to buy "on credit" 8 other
Spanish
1 used cash
3 did not buy food that day
3 signed paper voucher
1 went to another store
0 store allowed me to buy "on credit"
0 other
Chinese
3 used cash
0 did not buy food that day
0 signed paper voucher
2 went to another store
0 store allowed me to buy "on credit"
0 other
If respondent did not indicate having problems buying food with the EBT
card but did indicate that their EBT card was rejected at a store or the store's
system was out of order, what consequences did respondents report encountering?
All Respondents:
11 used cash
7 did not buy food that day
1 signed paper voucher
36 went to another store 0 store allowed me to buy "on credit"
1 other
By Primary Language:
English
1 used cash
3 did not buy food that day
1 signed paper voucher
12 went to another store
0 store allowed me to buy "on credit"
1 other
Spanish
6 used cash
2 did not buy food that day
0 signed paper voucher
10 went to another store
0 store allowed me to buy "on credit"
0 other
Chinese
4 used cash
2 did not buy food that day
0 signed paper voucher
12 went to another store
0 store allowed me to buy "on credit"
0 other
Has respondent encountered any store that tried to place any restrictions
on their use of the EBT card?
31 (09%) Yes
238 No
67 No Response
If yes, what restrictions?
3 wanted fee for food stamp purchase
14 (45%) required minimum purchase
4 would not let anyone else use my card to shop for me
11 other
QUESTIONS SPECIFIC TO CASH BENEFITS
Does cash assistance recipient have a bank account?
34 Yes
95 No
12 No Response
If yes, is respondent having cash benefits directly deposited into
that bank account?
10 Yes
22 No
2 No Response
If no, did respondent receive any information about having cash benefits
directly deposited into a bank account?
23 Yes
45 No
Has respondent had any problems using the EBT card to get cash?
All respondents:
Gen'l Asst.
8 (29%) Yes
14 No
6 No Response
TANF
38 (34%) Yes
60 No
15 No Response
By Area:
City Gen'l Asst. 8 Yes13 No6 No Response
City TANF 28 Yes48 No12 No Response
Rural Gen'l Asst. 0 Yes1 No0 No Response
Rural TANF 3 Yes9 No3 No Response
Suburban
TANF 4 Yes2 No0 No Response
By Education:
8th or less
Gen'l Asst. 1 Yes 1 No 0 No Response
8th or less TANF 2 Yes 9 No 1 No Response
9th - 11th Gen'l Asst. 1 Yes 1 No 0 No Response
9th - 11th TANF 13 (35%) Yes 18 No 6 No Response
12th or more Gen'l Asst. 3 Yes 8 No 3 No Response
12th or more TANF 18 (35%) Yes 27 No 7 No Response
By Special Needs:
General Assistance
Physically Disabled 3 Yes 3 No 0 No Response
Visually Impaired 0 Yes 2 No 1 No Response
Homeless 1 Yes 0 No 0 No Response
Homebound 1 Yes 0 No 0 No Response
TANF
Physically Disabled 3 Yes --- 2 No --- 0 No Response
Visually Impaired 0 Yes --- 4 No --- 0 No Response
Learning Disabled 4 Yes --- 4 No --- 2 No Response
Emotionally/Mentally Impaired 1 Yes --- 5 No --- 2 No Response
Homeless 3 Yes --- 3 No --- 0 No Response
If yes, what types of problems has respondent had:
All Respondents:
18 (39%) could not find ATM that accepted Benefit cards
14 (30%) store did not have a Benefit machine
17 (37%) store's machine was out of order
16 (35%) store only accepted card for purchases, not cash withdrawals
13 (28%) store required minimum purchase to get cash back
8 store limited cash back to $50 or less
4 card locked up because wrong PIN used
6 forgot PIN
1 could not figure out how to use the card
11 (24%) card would not work
5 card was lost or damaged
1 could not use system because of a disability
16 other
By Area:
City Respondents
13 (36%) could not find ATM that accepted Benefit cards
10 (28%) store did not have a Benefit machine
15 (42%) store's machine was out of order
12 (32%) store only accepted card for purchases, not cash withdrawals
9 (28%) store required minimum purchase to get cash back
5 store limited cash back to $50 or less
3 card locked up because wrong PIN used
5 forgot PIN
0 could not figure out how to use the card
7 card would not work
2 card was lost or damaged
1 could not use system because of a disability
10 other
Suburban Respondents
2 could not find ATM that accepted Benefit cards
2 store did not have a Benefit machine
1 store's machine was out of order
2 store only accepted card for purchases, not cash withdrawals
2 store required minimum purchase to get cash back
3 store limited cash back to $50 or less
0 card locked up because wrong PIN used
0 forgot PIN
0 could not figure out how to use the card
3 card would not work
1 card was lost or damaged
0 could not use system because of a disability
1 other
Rural Respondents
2 could not find ATM that accepted Benefit cards
1 store did not have a Benefit machine
1 store's machine was out of order
1 store only accepted card for purchases, not cash withdrawals
1 store required minimum purchase to get cash back
0 store limited cash back to $50 or less
1 card locked up because wrong PIN used
1 forgot PIN
0 could not figure out how to use the card
1 card would not work
1 card was lost or damaged
0 could not use system because of a disability
2 other
Is respondent able to access all cash benefits in the EBT account without
paying a fee or surcharge?
All Respondents:
Gen'l. Asst.
6 Yes
16 No
7 No Response
TANF
24 Yes
60 No
29 No Response
By Area:
City
Gen'l. Asst. 5 Yes 15 No 7 No Response
TANF 1 Yes 54 No 17 No Response
Suburban
Gen'l. Asst. 0 Yes 0 No 0 No Response
TANF 2 Yes 2 No 2 No Response
Rural
Gen'l. Asst. 0 Yes 1 No 0 No Response
TANF 5 Yes 4 No 6 No Response
a. On average, how much does respondent pay in fees and surcharges for each
cash transaction?
8 _________$.85
65 ________between $.86 and $2.50
2 _________between $2.51and $5
0 _________more than $5
b. On average, how much does respondent pay in total each month for accessing
cash benefits with the EBT card?
7____________ $.85
17 __________between $.86 and $2.50
35 __________between $2.51 and $5
23 __________more than $5
8 ___________more than $10
Where does respondent usually use the EBT card to get cash?
(Note: Survey asked that respondents rank in order of use - 1 being most often
and 5 being least often but most merely identified the sources they used without
applying a ranking. For tallying purposes, we counted each check mark as a ranking
of "1" and combined those results with all the actual ranked responses.)
ATM 55
First choice
18 Second choice
2 Third choice
0 Fourth choice
0 Fifth choice
Grocery Store
52 First choice
22 Second choice
2 Third choice
0 Fourth choice
0 Fifth choice
Other Store 7 First choice
2 Second choice
12 Third choice
4 Fourth choice
0 Fifth choice
Check Casher 24 First choice
3 Second choice
2 Third choice
6 Fourth choice
1 Fifth choice
Other 5 First choice
1 Second choice
0 Third choice
0 Fourth choice
1 Fifth choice
Has respondent had any problems paying bills because could not get cash
benefits using the EBT card system?
Gen'l. Asst.
5 (18%) Yes ______16 No ______7 No Response
TANF
25 (22%) Yes_____ 65 No _____23 No Response
CUSTOMER SERVICE
Has respondent ever called the toll free customer service number?
All Respondents:
202 (57%) Yes
121 No
29 No Response
By Age:
Under 60
152 (67%) Yes
58 No
17 No Response
60 and over
30 (29%) Yes
56 No
12 No Response
By Primary Language:
English
146 (61%) Yes
80 No
14 No Response
Spanish
36 (61%) Yes
15 No
8 No Response
Chinese
3 (11%) Yes
22 No
2 No Response
Other
3 (43%) Yes
2 No
2 No Response
Unknown
14 Yes
2 No
2 No Response
By Education:
8th or less
35 (39%) Yes
43 No
12 No Response
9th - 11th
49 (67%) Yes
17 No
7 No Response
12th or more
98 (64%) Yes
48 No
6 No Response
Unknown
20 Yes
13 No
4 No Response
By Special Need:
Physically Disabled 24 (47%) Yes______ 24 No _______3 No Response
Visually Impaired 15 (79%) Yes _____4 No _____0 No Response
Learning Disabled 13 (65%) Yes _____ 6 No _____1 No Response
Emotionally/Mentally Impaired 18 (69%) Yes _____7 No _____1 No Response
Homeless 8 (73%) Yes _____ 2 No _____ 1 No Response
Homebound 3 (60%) Yes _____2 No _____ 0 No Response
If yes, why did respondent call the customer service number? (check
all that apply)
All Respondents:
36 to report a lost, misplaced or stolen card
15 to change PIN
140 to check the account balance
18 to make a complaint
33 other
By Age:
Under 60
28 to report a lost, misplaced or stolen card
13 to change PIN
102 to check the account balance
14 to make a complaint
27 other
60 and Over
5 to report a lost, misplaced or stolen card
1 to change PIN
26 to check the account balance
3 to make a complaint
6 other
By Primary Language:
English
24 to report a lost, misplaced or stolen card
12 to change PIN
100 to check the account balance
15 to make a complaint
23 other
Spanish
4 to report a lost, misplaced or stolen card
0 to change PIN
26 to check the account balance
2 to make a complaint
6 other
Chinese
3 to report a lost, misplaced or stolen card
1 to change PIN
3 to check the account balance
0 to make a complaint
1 other
Other Non-English
1 to report a lost, misplaced or stolen card
0 to change PIN
1 to check the account balance
0 to make a complaint
1 other
Unknown
4 to report a lost, misplaced or stolen card
2 to change PIN
10 to check the account balance
1 to make a complaint
2 other
By Education:
8th or less
6 to report a lost, misplaced or stolen card
3 to change PIN
28 to check the account balance
2 to make a complaint
5 other
9th - 11th
9 to report a lost, misplaced or stolen card
4 to change PIN
36 to check the account balance
4 to make a complaint
5 other
12th or more
20 to report a lost, misplaced or stolen card
7 to change PIN
61 to check the account balance
10 to make a complaint
21 other
By Special Needs:
Physically Disabled
4 to report a lost, misplaced or stolen card
6 to change PIN
14 to check the account balance
2 to make a complaint
1 other
Visually Impaired
2 to report a lost, misplaced or stolen card
2 to change PIN
10 to check the account balance
0 to make a complaint
3 other
Learning Disabled
3 to report a lost, misplaced or stolen card
0 to change PIN
7 to check the account balance
2 to make a complaint
1 other
Emotionally/Mentally Impaired
4 to report a lost, misplaced or stolen card
1 to change PIN
8 to check the account balance
3 to make a complaint
5 other
Homeless
3 to report a lost, misplaced or stolen card
0 to change PIN
6 to check the account balance
2 to make a complaint
0 other
Homebound
0 to report a lost, misplaced or stolen card
0 to change PIN
1 to check the account balance
1 to make a complaint
1 other
How long did it take respondent to get an answer to a question or resolve
a problem raised with the customer service representative?
145.. same day
18 3-7 days
3 more than a month
132-3 days
2 more than a week
6 did not resolve
Has respondent had any of the following problems with customer service?
(check all that apply)
All Respondents:
10 .number is always busy
4 ...cannot call from pay phone
38 .always get a recording, never a live person
27 .kept on hold for more than 5 minutes
11 .help not available in my primary language
9 ...customer service staff was rude or not helpful
11 .other
By Primary Language:
English
6 number is always busy
4 cannot call from pay phone
27 always get a recording, never a live person
15 kept on hold for more than 5 minutes
0 help not available in my primary language
6 customer service staff was rude or not helpful
6 other
Spanish
4 number is always busy
0 cannot call from pay phone
8 always get a recording, never a live person
7 kept on hold for more than 5 minutes
3 help not available in my primary language
1 customer service staff was rude or not helpful
0 other
Chinese
0 number is always busy
0 cannot call from pay phone
0 always get a recording, never a live person
2 kept on hold for more than 5 minutes
8 help not available in my primary language
1 customer service staff was rude or not helpful
1 other
Other Non-English
0 number is always busy
0 cannot call from pay phone
0 always get a recording, never a live person
0 kept on hold for more than 5 minutes
0 help not available in my primary language
0 customer service staff was rude or not helpful
2 other
Unknown
0 number is always busy
0 cannot call from pay phone
3 always get a recording, never a live person
3 kept on hold for more than 5 minutes
0 help not available in my primary language
1 customer service staff was rude or not helpful
2 other
By Education:
8th or less
0 number is always busy
0 cannot call from pay phone
4 always get a recording, never a live person
6 kept on hold for more than 5 minutes
8 help not available in my primary language
2 customer service staff was rude or not helpful
2 other
9th - 11th
2 number is always busy
1 cannot call from pay phone
12 always get a recording, never a live person
7 kept on hold for more than 5 minutes
6 help not available in my primary language
3 customer service staff was rude or not helpful
2 other
12th or more
6 number is always busy
3 cannot call from pay phone
15 always get a recording, never a live person
12 kept on hold for more than 5 minutes
1 help not available in my primary language
4 customer service staff was rude or not helpful
7 other
Do respondents believe that anything negative has happened because the welfare
system knows about their spending habits?
6 Yes
148 No
OVERALL IMPRESSIONS
Do respondents feel that the EBT card system has limited their ability to
get benefits or shop in any way other than those covered in other survey questions?
51 Yes
249 No
52 No Response
In general, what is respondent's overall feeling about the EBT system?
All Respondents:
74 (21%) Love it - it's much better than the old system
108 (31%) Like it - it's a little better than the old system
81 (23%) No preference
51 (14%) Do not like it, but can use it
12 (03%) Hate it
26 No Response
By Age:
Under 60
54 (24%) Love it - it's much better than the old system
81 (36%) Like it - it's a little better than the old system
40 (18%) No preference
27 (12%) Do not like it, but can use it
8 (04%) Hate it
17 No Response
60 and Over
15 (14%).Love it - it's much better than the old system
23 (22%) Like it - it's a little better than the old system
34 (32%) No preference
22 (21%) Do not like it, but can use it
3 (03%) ..Hate it
8 No Response
By Education:
8th or less
15 (17%).. Love it - it's much better than the old system
25 (28%) ..Like it - it's a little better than the old system
21 (23%) ..No preference
18 (20%)... Do not like it, but can use it
3 (03%) Hate it
8 ...No Response
9th - 11th
15 (21%) ..Love it - it's much better than the old system
29 (40%).. Like it - it's a little better than the old system
13 (18%) ..No preference
9 (12%) Do not like it, but can use it
1 (01%) Hate it
6 ...No Response
12th or more
39 (26%) ...Love it - it's much better than the old system
46 (30%) ...Like it - it's a little better than the old system
35 (23%) ...No preference
17 (11%)... Do not like it, but can use it
5 (03%) Hate it
10. No Response
By Primary Language:
English
55 (23%) Love it - it's much better than the old system
79 (33%) Like it - it's a little better than the old system
51 (21%) No preference
28 (12%) Do not like it, but can use it
9 (04%) Hate it
18 No Response
Spanish
8 (14%) ..Love it - it's much better than the old system
27 (46%) Like it - it's a little better than the old system
11 (22%) No preference
11 (22%).Do not like it, but can use it
0 Hate it
2 No Response
Chinese
4 (15%) Love it - it's much better than the old system
0 Like it - it's a little better than the old system
14 (52%) No preference
7 (26%) Do not like it, but can use it
2 (07%) Hate it
0 No Response
Other Non-English
3 Love it - it's much better than the old system
2 Like it - it's a little better than the old system
0 No preference
0 Do not like it, but can use it
0 Hate it
2 No Response
By Special Need:
Physically Disabled
9 (18%) Love it - it's much better than the old system
17 (33%) Like it - it's a little better than the old system
16 (31%)No preference
6 (12%) Do not like it, but can use it
1 (02%) Hate it
2 No Response
Visually Impaired
5 (25%) Love it - it's much better than the old system
6 (30%) Like it - it's a little better than the old system
3 (15%) No preference
4 (20%) Do not like it, but can use it
1 (05%) Hate it
1 No Response
Learning Disabled
4 (20%) Love it - it's much better than the old system
8 (40%) Like it - it's a little better than the old system
0 No preference
5 (25%) Do not like it, but can use it
2 (10%) Hate it
1 No Response
Emotionally/Mentally Impaired
6 (23%) Love it - it's much better than the old system
7 (27%) Like it - it's a little better than the old system
7 (27%) No preference
4 (15%) Do not like it, but can use it
0 Hate it
2 No Response
Homeless
3 (27%) Love it - it's much better than the old system
3 (27%) Like it - it's a little better than the old system
3 (27%) No preference
1 (01%) Do not like it, but can use it
0 Hate it
1 No Response
Homebound
2 Love it - it's much better than the old system
0 Like it - it's a little better than the old system
1 No preference
2 Do not like it, but can use it
0 Hate it
0 No Response
By Area:
City
53 (20%) Love it - it's much better than the old system
77 (29%) Like it - it's a little better than the old system
70 (26%) No preference
42 (16%) Do not like it, but can use it
12 (04%) Hate it
13 No Response
Suburb
1 Love it - it's much better than the old system
7 Like it - it's a little better than the old system
5 No preference
1 Do not like it, but can use it
0 Hate it
0 No Response
Rural
15 (28%) Love it - it's much better than the old system
19 (36%) Like it - it's a little better than the old system
5 (09%) No preference
6 (11%) Do not like it, but can use it
0 Hate it
8 No Response
By State:
Colorado
4 (15%) Love it - it's much better than the old system
7 (26%) Like it - it's a little better than the old system
6 (22%) No preference
5 (19%) Do not like it, but can use it
2 (07%) Hate it
3 No Response
New York City
19 (15%) Love it - it's much better than the old system
33 (26%) Like it - it's a little better than the old system
45 (35%) No preference
25 (19%) Do not like it, but can use it
3 (02%) Hate it
4 No Response
Ohio
12 (20%) Love it - it's much better than the old system
19 (31%) Like it - it's a little better than the old system
9 (15%) No preference
10 (16%) Do not like it, but can use it
1 (02%) Hate it
10 No Response
Tennessee
12 (35%) Love it - it's much better than the old system
15 (44%) Like it - it's a little better than the old system
4 (12%) No preference
2 (06%) Do not like it, but can use it
1 (03%) Hate it
0 No Response
Washington
23 (27%) Love it - it's much better than the old system
28 (33%) Like it - it's a little better than the old system
16 (19%) No preference
8 (09%) Do not like it, but can use it
3 (04%) Hate it
7 No Response
